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Why do I get a bounceback error message when responding to an e-mail?
Why can't I log in?
This typically is the result of one of three things. (1) You are at the wrong URL. Northwest GA RESA's Moodle site is located at http://moodle.nwgaresa.com (DO NOT include www). (2) Be sure your username is correct. Many times, users include numbers after thier username. This is a username field, not your email address. (3) You have forgotten your password. The password is case-sensitive. You can have Moodle e-mail you a temporary replacement password to grant you access. Be sure to change this back to something that will be easy to remember.
Why can't I resubmit my assignment?
In general, assignments in Moodle are set up for the participant to upload their work and submit the assignment to the instructor once. Depending on the instructor's policy, you might be able to e-mail the instructor and ask them if they will allow you to resubmit. This will be up to the instructor's discretion.
My Instructor cannot open my assignment. What am I doing wrong?
The most common cause of this is work saved in an "incompatible file type." If you have a productivity suite that does not allow you to save a file in the required ".doc", ".xls" or ".ppt" format, you'll need to download OpenOffice. This is a free productivity software suite and is compatible with both Windows and Macintosh.
Note for the Instructor: If a user has saved the file in a 2007 format and you do not have software that will allow you to open the file, you can download the compatibility pack for Office by clicking here. This will allow you access to newer files such as ".docx" or ".pptx"